Do you ship internationally?
Yes, we will DROPSHIP internationally into Canada ONLY. We ship packages via the US Postal Service Global Express (a customs or brokers fee may be due upon delivery). We do ship items internationally to OUR CUSTOMERS ONLY via the US Postal Service (Global Express). A customs and duty fee may be applied upon delivery to the receipient of the package.
What is the quantity available for a product?
We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. Our website will show the current quantity available on each item.
What will it cost to ship an item?
We ship United Parcel Service regular ground unless an expedited shipping method is selected. Your shipping methods and rates are displayed when you double click the picture of the item desired.
How quickly do you respond to email?
We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered. If your email is in reference to a pending order, call us, we have been known to process orders and packages quicker than answering email.
What is your warranty return policy?
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
All merchandise is guaranteed for 30 DAYS from original date of purchase.
Some of our merchandise is guaranteed with a manufacturers warranty .
We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period.
Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.
A 15% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
The returned item should include a note explaining the problem & the appropriate "return shipping address".
Please allow 1-2 weeks for processing.
No returns sent COD will be accepted. Returns must be sent pre-paid.